The export contact for this catalogue is the manufacturer's own team in Hangzhou. Email is the most reliable first channel for a technical enquiry, because the five specification points — substrate, application method, coat weight, service temperature and test standard — travel better in writing than in a call.
| Channel | Detail |
|---|---|
| [email protected] | |
| Mobile / WhatsApp | +86 18989845014 |
| Office telephone | +86-571-88148003 |
| Fax | +86-571-88142653 |
| Address | Building 2, No. 10 Yichuang Road, Yiqiao Industrial Zone, Yuhang Street, Yuhang District, Hangzhou City, Zhejiang Province, China |
What to Include in an Enquiry
- Application — the page of this site closest to your job, or a plain description of the product you manufacture.
- Substrate — the materials at the bond line, including grades and surface treatments.
- Method and coat weight — how the adhesive is applied and at what grams per square metre, if known.
- Conditions — service temperature, environment and the test standard applied.
- Quantity — trial quantity and expected production quantity (published minimum order is 1 tonne).
For documentation requests — certificates are available upon request — name the documents your file requires and they will be answered directly. Sample requests follow the same route: free samples are documented on many listings, with the freight arrangement confirmed in the reply.
How an Enquiry Moves
A well-formed enquiry moves through the manufacturer's documented process without detours. The application is analysed first — substrate, application method, coat weight, temperature resistance and test standard are the inputs the customisation route asks for — and an existing grade is matched where one fits. Where the match needs proof, samples are arranged for testing on your line or your substrate; many listings document free samples, with freight confirmed in the reply. Performance results then settle the specification together, and only a confirmed specification becomes a quotation and a bulk order. The published frame for that order follows the manufacturer's published terms: a minimum order of 1 tonne (1,000 kg on product listings) and a production cycle of 7–15 days.
Existing Customers and Quality Matters
If you are an existing customer with a production issue — charring, stringing, a bond that has started to fail after a material change — write with the grade name, the batch if you have it, and what changed on your side. Adhesive problems are usually system problems, and the fastest route to an answer is the same five specification points, updated for the change. Documentation for quality files, audits and customer approvals is handled through the same email channel: certificates are available upon request, and test documentation is answered against the grade you buy.
The contact form on this page sends to the same team. Whichever channel you use, the reply you should expect is a specification conversation first and a price second: that order is how the wrong adhesive is kept out of your factory.
Before You Write: a Thirty-Second Checklist
Thirty seconds of preparation saves a round of email. Check that your message names the product you manufacture, the materials at the bond line, how the adhesive will be applied, the hottest and coldest conditions the finished bond will meet, and roughly how much adhesive a production run consumes. If one of those is unknown — a new product, a new line — say so plainly; the manufacturer's process is built to work from partial briefs, and an honest unknown is more useful than a guessed number. Photographs of the product, the joint or the failure you are trying to fix are welcome attachments and often shorten the specification conversation by days.